FAQs

SHIPPING

1. How is my order shipped? 

You will select your preferred shipping method during checkout. We use a combination of untracked, tracked or express all with Australia Post.

2. Untracked Shipping

Should you select and opt for the 'Untracked Shipping' method, Florence & Foxx relinquish all responsibility of orders once they are dispatched from our care. 

At times, Untracked Shipping can take in excess of 14 business days - during this time we are unable to track your parcel to establish its current location or estimated time of arrival. 

Should your order go missing during the shipping process we are under no obligation to resend your items. 

We will endeavour to locate your item as best we can with the options available through Australia Post, and in turn work with you to come to a suitable outcome that is of benefit to both parties.

3. How long will my order take? 

As each item is lovingly handmade our product turn around may be up to 5 business days.

Once dispatched expected delivery is between 2 - 14 business days depending on location and selected shipping method.

Please note: during peak periods (sales, public holidays, Christmas) shipping may take longer than expected, please remember this when placing your order.

4. Do you ship internationally? 

We sure do! International shipping can take up to 1 month to receive depending on your location and customs requirements.

 

CARE

1. How do I care for my product?

Our gorgeous products are lovingly handmade and we recommend cold hand wash with gentle detergent. 

Please avoid direct sunlight as colour can fade when exposed for long periods of time.

 

PRODUCT SIZE & USAGE

1. Is it one size fits all? 

MINI: Our mini scrunchies are designed for the younger Florence & Foxx babe however will certainly suit anyone with fine hair, or can be used for a half up/down look.

SCRUNCHIES: We are all equal so our scrunchies are designed to fit anyone, we do suggest if you like a tighter hairdo to secure your hair with a hair tie first.

2. Will my product stretch?

SCRUNCHIES: Like any hair tie or elastic your scrunchie will "wear in".

 

EXCHANGE, REFUND & RETURNS

1. I changed my mind on my product? 

We do not offer exchange or refund for change of mind. 

2. My product is damaged? 

In the unlikely event your product arrives damaged we will replace your product, please contact us via email us direct florenceandfoxx@gmail.com with your details and a photo of the damage, so we can take it up with Australia Post.

3. My product isn't as described?

While we do our best to convey the product exactly as it appears in the image and description sometimes the product can appear slightly different due to your device vibrancy.

Please remember as our resin clips all have a marble texture they will each have their own feature markings, making no two the same!  

4. My product has come apart, what do I do? 

As our product is lovingly hand made sometimes over time the stitching can weaken, should this happen to you, please contact us via email us at florenceandfoxx@gmail.com.